BUSINESS | 28 TH OCT 2019
In the past few years technology has changed the way our day to day operations are executed and organisations are starting to leverage upon technology to help in business development. Access to real-time data stored in the cloud presents organisations with a possibility of analysing data that may be missed by humans which can lead to a number of possibilities. Every business should have the ability to use technology at their disposal to get a clear and comprehensive view of their key resources
Transparency is the backbone of a business as it determines client relations as well as employee satisfaction. The ability to share real-time data can help build trust with clients as there is transparency in processes which is what clients appreciate. Commercial cleaning is an industry where your team executes various manual tasks at a client’s facility, having real-time information available which can be accessed by your clients gives you an edge over organisations that do not have this information. Many government bodies are making it a mandatory requirement of having access to real-time software systems which allow them to oversee operations at their premises when passing commercial cleaning contracts. If a client has access to information about operations and personnel, it helps build a foundation of trust that they are in good hands and in case something does not go as planned both parties will be aware of what circumstances led to the situation. Customer satisfaction can become challenging when the business processes are executed on different platforms in an organisation, this can be solved by ensuring the system implemented brings your clients and team on one platform.
Communication is the neural network of any business, be it external or internal, communication is what runs the business. Passing information to your team with detailed job descriptions helps them deliver the quality services your organisation strives to consistently deliver. Sharing images and location tags when completing tasks helps improve customer relations as they can easily verify the quality of work based on job specifications, this helps avoid a mismatch in job expectations that may be caused due to miscommunication or human error. Some clients have a requirement of viewing the documentation on the team members at their premises, such information can be stored and accessed from cloud platforms with ease.
A software solution does not only streamline business operations, but it also brings your main stakeholders onto one centralised platform where information is stored and can be shared from. Management can generate detailed reports of operations completed based on the data collected and share with a client with the click of a button. In today’s competitive market having such a tool can be a game-changer for your commercial cleaning business.
In the coming time, organisations need to be primed to embrace data analytics and use real time data in their decision making and workflow. Many businesses are unable to transform due to the lack of time and resources to grow efficiently, another reason is moving away from their core practice as a business is a daunting task. The ability to transform a business digitally requires planning and following a digital strategy to transition from the current state to the desired future state.
Benefits of implementing technology-driven solutions that drive business automation in organisations:
Shorter Planning Cycles: can help shorten planning cycles by providing a robust repository of online information regarding current and future processes and resources. It would not replace the planning or the strategy that will be employed but instead enhance thp through the contribution of useful information which would drive business intelligence.
Improved Communication: Organisations have different structures and communication plans this is where these systems come in, they can be tailored to meet your organisation’s requirements. Keeping track of operations can be made easy as you can communicate with the mpbers of your organisation on one platform, get constant updates, access a visual representation of progress and facilitate client engagement.
Transparency: Using technology in an organisation enables complete transparency and increases accountability, this ensures continuous process improvement as well. The flow of information can be streamlined across all divisions of the organisation, and the accessibility helps in improved decision making and quality control.
Improves Decision-Making processes: When business strategy and technology infrastructure are in sync with a central database that stores business data. It is easy to access this information to help in planning and decision making. Rich analytics of real time data provide several methods to track and measure workflow business performance, this allows you to engage with your employees better and make the right choices based on the business data.
Reduced Redundancy: One of the greatest contributions a solution can make to an organisation is aiding the visualization of the value that current resources provide, where those value areas overlap, and identifying gaps that exist in operations. Significant time is wasted during various stages of the workflow due to this as there are certain tasks and roles that are being repeated, these key issues need to be identified and streamlined using technology. Business intelligence is the foundation for moving towards an efficient future state and grow the business.
Cost and Time Efficiency: The ability to view all aspects of your business at your fingertips saves time which can be utilised in growing the business. Software solutions reduce the time it takes to plan, develop, implement, and retire resources within its business and technology operating environment, allows good asset management. Also, streamlined processes use resources efficiently which equate to a reduced number of resources required for task completion.
Quality Control: Organisations use field management software to drive a quality management culture organisation wide which leads to customer-driven quality, business intelligence, reduced redundancy and increased employee participation. An effective solution can provide operational support while offering strategic management by integrating various aspects of an organisation.
Customer Engagement: The ability to interact and engage a customer is something many businesses lack, customer relationship management is essential to keep quality control in the processes and services/products offered. Clients should be able to receive information and provide feedback to the organisation.
Technology is a resource that enables information flow to support the creation and delivery of business products and services, which in turn enables the achievement of strategic goals.